I’ve seen it all driving for Uber. I’ve seen intoxication, fighting couples, cold and icy couples (that feels worse than fighting couple to be honest), polite people, rude people, riders that know all the rules, riders that tell you all the rules and, yes, even celebrities (secret: they’re really not that different than us).
I’ve driven around drunk riders who barely knew where they were going. I played psychologist to those in need. And I even performed my own social experiment with tip boxes (I should mention that Tipbx is an app that all drivers need to be checking out. This will change the industry).
So believe me when I tell you that not too much offends me or even really surprises me. It’s part of the territory. It’s like being a server at a nice restaurant – some nights you get some great people and others you get… well, you get a story. So I know I’m not unique. There are other ride sharing drivers, servers, bellhops, telephone operators etc. that put up with similar people on everyday basis.
And like a waiter, I know there are certain people that make my job easier and I’m always grateful towards them. I give better service not because I like them more (and I do like them more) but because they inherently make the process faster and easier. So really, bad behavior slows down everything for everyone.
What I am trying to tell you is that with this experience I’ve discovered certain things that really piss me off. Oh, don’t get me wrong. I’ll still serve you if you are rude. We’re in the same boat (err, car) after all! But I won’t be happy about it. So if you’re a new Uber rider or an experienced one, keep these six things in mind.
1. DON’T complain about the fare.
I honestly didn’t know how much rides were when I first started driving and riding on Uber. Was I paying too much? Too little? Am I getting paid too little? The point is, I don’t know what in the world you should be charged, much less have the ability to change the fare. And even if I did, do you think I would charge you less when you’re already sitting in my car, being driven to your destination? So this just makes you look petty and puts me in an awkward situation.
Complaining about fare prices is like complaining to waiter about menu prices. We really can’t do anything for you!
2. DO respect the rules.
Please don’t cram more passengers than my car can take (or that is allowed). I can’t drive you if you do and then we both will be wasting our time. Rules were put in place for both of our protection. I don’t set the policies, but I do abide by them. So respect the rules. Put the seatbelt on. Don’t rush me and I promise I’ll give you a wonderful experience on Uber. It’s what I want to do. So give me the chance to do it.
3. Don’t make me wait. There really is no excuse for this but it has happened before. I get hailed, show up and then I either a.) have to wait around because not everyone is ready to go or b.) the person is not even there yet! Remember, Uber is efficient and quick. We don’t need 45 minutes or an hour to get your ride ready. And you have an app to see exactly where I am. So please show some common courtesy and be ready to go when I’m there. You can always take more time to prepare before you call because Uber is short for UBERquitos… or ubiquitous (hey, I’m not an English teacher).
It’s not just for my sake either. If you consistently aren’t prepared and make drivers wait around you can easily receive a bad rating.
4. DO know where you are.
Sounds silly, right? Of course you know where you are! What I should have said is (Clears throat in preparation of Batman voice), “Always be aware of your surroundings!” That means don’t ask to be picked up in the middle of a busy street. There’s no way I can pick you out of a crowd because we have never met. Go walk a block to a side street. It’ll make it so much smoother and less frustrating for the both of us. Plus, I’ll get there quicker.
5. DO complain about service.
Yep, we are all about fairness. If there’s something wrong with the ride, please let me know. It’s possible I didn’t even know there was an issue so you could be helping me out. You also have the right to leave a rating or contact Uber. We want you to be fair because it keeps good drivers on top and keeps poor drivers in check. Fair is far.
6. DON’T treat this like room service!
But at the same time, please don’t treat us like a server. This isn’t some company car, but our own personal vehicle usually so that means if you vomit or spill something, that’s just disrespectful and you’re making us clean after you. I urge you not to force me to raise me voice (hey, I’m not a teacher, remember?) because that’s just awkward for the both of us. So respect my vehicle and I’ll make sure you have everything you need to have a comfortable and pleasant journey.
Believe it or not, Uber drivers are just as nervous as riders. We want to deliver the best experience and having your cooperation goes a long way. In the end, the ride share economy relies on teamwork. I need you and you need me. So help me do the best job I can for you by following these rules and keeping common courtesy in mind.