It’s well known that there is no hospitality like good ole Southern hospitality. Unlike other, it is gracefully met at the door. It’s like a warmth that’s already in the room when you walk into it. You don’t have to worry if you will get good customer service because you’re greeted with joy and sweetness when entering!
Servers, we know you might already guess what the rest of your guest’s order is going to be, or you have other tables to attend to. But don’t walk away when they are still talking. You hate it when they cut you off when you introduce yourself, extend that same coutesy to them!
Nervous? Bored? Genuinely interested in talking to your guest? It doesn’t particularly matter. Guests typically do not want to have an extended conversation with their servers. Keep it short and sweet.
Most guest are polite and patient with servers. It’s not the best job and people can be complete jerks, they get it. However, they are hoping you not to sabotage your own tip by disappearing at some juncture. If they haven’t seen you fifteen minutes, they’ve already called the police to report a missing person.
This one is baffling. Guest gets seated by Tom who promptly brings the water, menu, etc. and comes back shortly for the order. Food comes, but is brought by Alice. Guest can see Tom serving at another table while Alice is now pretending to be their waitress. Did they upset Tom? He didn’t even say goodbye. Do they give half of the tip to Tom and half to Alice? This is so confusing!
Most servers juggle about 5 tables at a time. In addition to running side work, something like making tea or stocking glasses. And that goes on for at least 5-6 hours/day per shift. (Most servers also work doubles.)
So, be patient and tip well!