TIP OF THE DAY
That moment when a difficult customer wants to complain and asks for the manager, and YOU are the manager. #RudeCustomers
GREAT SERVICE STARTS WITH A GREAT TEAM HUDDLE!
A daily team huddle (or a pre-shift meeting) is probably the single most effective meeting that you can have with your team. The key lies in the purpose of the meeting and keeping it short under 10 minutes. The goal should be to check in with staff about what your day will look like, great customer services, and how well you want the shift to run.
“Great food, great atmosphere, horrible wait staff. If your waitress is going to talk about the chlamydia she got from a coworker and personal relationship problems while I’m eating, I’ll be sure to take home the tip. Thanks again Leah! Disgusting.” — Mike L.